Description: This is a panel discussion session examining the complaints of life insurance consumers. The subjects include readability of contracts, risk classification methods, variety of product including the meaning of product names- what does the customer think he/she is buying or has bought, perceived lack of competition,

Description: This paper shows how net costs of virtually all life insurance contracts may be compared, using, for each contract, the ratio of two interest-adjusted cost indexes denoted as Interest Adjusted Cost indexes. The paper includes a discussion of how the relative cost of early termination of the contract may best be shown to the buyer. Followed by discussion papers submitted by various authors